According to some, IT Operations must be better prepared in the areas of mobile device management, mobile application monitoring, and just plain data driven monitoring. Furthermore some see IT as not serving the end customer (various business units). Application performance management is one way IT can build the bridge to other business units by relying on one set of reliable data.
Sure, IT teams are doing a lot of things right. Cloud is a great example — IT teams are increasingly not just open-minded to cloud software and infrastructure options, they’re also starting to become the lead advocates for it. And a lot of everyday victories are things that never happen: systems that stay up. But every good IT leader has a spirit of constructive dissatisfaction, looking for ways to get better and test new boundaries.
Check this post 6 Ways IT Still Fails The Business