A Checklist for Monitoring Your Citrix Azure Apps

Real User MonitoringCitrix allows you to manage and deploy remote desktops and applications.  This includes hybrid implementations across both on-premise and Azure.  While giving IT administrators a complete end to end view and simpler implementations, it also offers a full range of sessions, desktops, and applications to users in a simple and holistic experience.

Jeffrey Kaplan from THINKstrategies believes that these hybrid solutions only make APM increasingly complex. “The rapid rise of communications and content via the Cloud among increasingly dispersed employees seeking to better serve customers and collaborate with their peers and partners will have the greatest impact on application performance.” We agree and have compiled our definitive list of the features to look out for.

Look for Low Impact: A lightweight data collector technology ensures that the APM itself doesn’t slow you down. For example, the SharePath software has little to no impact on your system performance at all.

Code-Level Visibility in Minutes: One of the biggest hurdles to overcome in improving application performance is poorly optimized code. Sub-par SQL queries, as well as inefficient code algorithms, are some of the hardest problems to detect, and impossible without code-level visibility.

Full Stack visibility shows you application errors, exceptions to the rule, as well as the smallest of performance issues. When you’re dealing with customers, you can’t expect them to wait hours or even days. You want the answers in real-time, helping you isolate and solve issues in minutes.

Simple Integration: Your Citrix metrics should be available at a glance. The SharePath XenApp Collector provides access directly from its own UI. Simply head to the topology map and click the XenApp node.

Ease of Use: No touch instrumentation means that you never need to modify the application code yourselves. Self-maintaining is even better; your system will autodetect and adapt to any changes in your infrastructure. Many businesses worry about ‘The Butterfly Effect’, how one small change which no-one notices escalates into a system breakdown. With systems on premise, in the cloud, on remote servers, as well as on desktop and applications, there are a lot of balls in the air, so self-maintaining and 24/7 reporting is a must.

The Metrics that Matter: When you want to get a complete view of transaction performance, there are some important metrics which shouldn’t be ignored. For Citrix Azure, these include, ICA Latency between XenApp Terminal and actual XenApp Server, Real User Monitoring data which is application and session specific, as well as general server metrics.

Real User Monitoring is integral to having a true understanding of your transactions.  Synthetic Transaction Monitoring is used by many companies, despite knowing that it’s a poor comparison. With Synthetic Transaction Monitoring, according to BMC, you “cannot definitively tell you what specific end users will actually experience. It is difficult to gauge all of the atypical or unpredictable variables that could potentially impact a real-life customer experience through each stage of the user journey.” When it comes to as complex a field as Citrix with Azure, you need full visibility.

A Trusted Name: SharePath continues to be listed on the Citrix-Ready Marketplace which contains trusted software and verified products which integrate with Citrix. This year, we are delighted to add Citrix Azure Certification to that, recognizing us as experts in our technology.

Citrix Ready

About the author: Boris Krasniansky is a Solution Architect at Correlsense.