How does application performance management (APM) framework relate to the ITIL’s continual service model (CSI)? The are both two sides of the same coin. APM provides the approach and toolsets that CSI relates to particular processes (service design, service transition and service operation to name a few. So how can you use ITIL to implement APM with capacity management, event management and availability management for instance?
If you’re thinking about how to build a sustainable APM solution and how it can be anchored into the IT culture, consider focusing on the integration touch points with existing IT processes.
Learn more here: An APM Solution: Well-Grounded