Placing real user monitoring data from application performance management tools into the context of the end-user experience is one of the major benefits of APM for businesses. This allows IT teams to better serve customer needs and drive customer satisfaction:
In a perfect world, APM has all the right elements in place, providing value to the business and IT by giving us the metrics we need and showing us the health of our applications. It alerts us to anomalies when slowdowns occur, and shows us trends on performance.
Check out the full post, APM Bottom-Line Benefit: Taking Emotion Out of the Equation, from APMdigest.