Best Practices for Managing SaaS Applications

The proliferation of SaaS applications like Salesforce.com is creating a host of new management challenges. For example, how do you measure the performance of applications you don’t host? What real-time data do you have to communicate with business stakeholders? How will you know if SLA commitments are being met?

See below for a recording of an online seminar and slide deck exploring the best practices for managing SaaS applications, including:

  • Important ways that the management of SaaS and hosted application management differ
  • The unique challenges of supporting enterprise SaaS applications
  • Case studies demonstrating new techniques and tools for measuring the performance of hosted applications like Salesforce.com

View the recording or presentation slides below.

Recording:

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Presentation slides:

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