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September 18, 2014

APPLICATIONS

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Whether you are rolling out a new Cloud application or striving to improve a legacy or commercial application, Correlsense can help. We monitor transactions across boundaries, helping you understand performance vertically inside a technology stack and horizontally across several.

May 25, 2010

Slow Applications and the War Room

As business in the online arena come to learn sooner or later, a slow application creates a slippery slope that can be both time-consuming and expensive to recover from. No industry is immune; banks, travel agencies and search engines all rely on application speed. Take, for example, an online travel agency. This can be anything from a major point-and-click website like Orbitz to a small, independent agency that utilizes a web-based global distribution system (such as SABRE) to book airfare, rental cars and hotels.

We’ve all been there. You log on to the travel website, choose the flight that you want (and what a deal you’re getting!), fill in your credit info and hit “purchase”. A couple of seconds go by, and a box pops up telling you that the fare you selected is no longer available. Frustration mounts. Although it may be tempting to think otherwise, the website isn’t trying to scam you. The trouble is that airfares fluctuate by the second—faster than stock prices in some cases. In the time it took for your click to reach the server, the fare had gone up. This is a classic example of a slow application wreaking havoc, dissatisfying the customer.

What seems like a minor (or major) inconvenience on the user end is a full-blown crisis for the IT team tasked with rectifying slow applications. Usually, an entire war room of experts needs to be assembled. This constitutes a major drain on resources, as the experts go over every step in the transaction to try and locate the source of the latency. Real User Monitoring tools allow IT to capture every single interaction f rom the customer’s perspective. This eliminates the need for the War Room, sets a standard for service levels, and makes sure it’s met.

Video: Lanir discusses how SharePath solves the war room problem

May 19, 2010

Correlsense to Speak at Philadelphia Computer Measurement Group

Correlsense today announced that Alon Ben-Shoshan, Channel Manager, will be speaking at the Philadelphia Computer Measurement Group on May 21, 2010. Ben-Shoshan’s presentation will detail methods for improving IT performance management.

As part of his session, “Discover Business Units of Work to Improve Effectiveness of Capacity and Performance Management,” Ben-Shoshan will ask attendees to reconsider what they consider the “vital signs” of IT systems. Rather than relying solely upon IT resource consumption metrics, Ben-Shoshan will discuss more reliable methods for determining whether users perceive systems to be cost-effective, reliable and optimized for performance.

Attendees can expect to learn new techniques that enable IT professionals to:

  • understand how a specific business unit of work translates into often numerous IT units of work;
  • discover the flow of the application conversations which create workload on the IT infrastructure; and
  • improve performance management activities by connecting IT resource consumption metrics with business units of work.

The Philadelphia Computer Measurement Group serves capacity planners, performance specialists, managers and other technicians from central Pennsylvania, Delaware and northern New Jersey. The group’s quarterly meetings provide members with an opportunity to learn from the industry’s top practitioners in a setting that allows for plenty of time to exchange ideas with speakers and other attendees.

About Correlsense
Correlsense SharePath provides a breakthrough in IT Reliability™ by enabling for the first time both a bird’s-eye and detailed view of how business transactions perform across the four dimensions (4D) of end-users, applications, infrastructure and business processes. While other service management and performance management applications focus on identifying problems at individual components (servers, data bases, etc.), SharePath automatically detects and traces each entire transaction path, from a click in the browser through all its hops across data center tiers. With the ability to record and correlate individual transaction activations across both physical and virtual components, IT gains full visibility of the transaction metrics required to ensure IT Reliability™ for packaged and homegrown applications. The rich data from SharePath is used by major enterprises to rapidly pinpoint and solve problems and to gain unprecedented insights for their IT Service Management initiatives such as ITIL. For more information please visit http://www.correlsense.com/.

May 11, 2010

FIBI Selects Correlsense’s SharePath Solution

Datamonitor Research reports on the First International Bank of Israel’s use of SharePath to improve its customer service and IT reliability.

Click here to read the full article.

May 10, 2010

Israeli Bank Monitors Transactions to Improve Service

Penny Crosman of BankTech discusses how SharePath will help the First International Bank of Israel improve its customer service and satisfaction.

Click here to read the full article.

May 10, 2010

First International Bank of Israel Achieves IT Reliability with Business Transaction Management Solution from Correlsense

Correlsense, a provider of business transaction management solutions, today announced that the First International Bank of Israel (FIBI) is improving customer service and IT reliability using Correlsense’s SharePath solution. By automatically monitoring all business transactions in real time, SharePath lets FIBI identify problems, pinpoint bottlenecks and ensure a high level of service from its IT systems.

FIBI is using Correlsense’s SharePath to manage, analyze and audit its IT systems’ performance and management initiatives to help increase revenues, as well as improve employee and customer satisfaction levels. SharePath automatically and rapidly generates detailed, multi-tier models of every step an application takes within the FIBI IT infrastructure, making it easy for the company to capture important application data without impacting production performance.

“SharePath lets us provide a higher quality of service for FIBI’s customers while allowing us to maximize the utilization of the bank’s IT resources,” said Amnon Beck, FIBI’s CIO. “With SharePath, we can monitor, triage and resolve problems that occur as a result of a whole spectrum of reasons in the bank’s IT systems, Internet and intranet applications.”

Built on the premise of business transaction management, SharePath monitors 100 percent of applications in real time, offering companies a complete view of IT systems’ data for deep diagnostics, change management, problem resolution and more. While traditional monitoring tools provide partial visibility into the activity of IT components, SharePath provides both a bird’s-eye and detailed view of system behavior by monitoring complete transactions. In this way, financial institutions like FIBI can manage their banking systems to help ensure that the response times of stock orders and other critical applications are completed in the least possible time, while pinpointing and neutralizing bottlenecks.

“Modern IT systems present a great challenge to many organizations dealing with growing user volumes, as FIBI experienced. By implementing SharePath, this institution improves customer satisfaction by enabling the identification of problems before they cause damage,” said Lanir Shacham, Correlsense CTO. “SharePath enables full control while mapping out all of the IT systems and the activities that flow through them in real time to provide IT reliability.”

Correlsense Resources:

About Correlsense
Correlsense SharePath provides a breakthrough in IT Reliability™ by enabling for the first time both a bird’s-eye and detailed view of how business transactions perform across the four dimensions (4D) of end-users, applications, infrastructure and business processes. While other service management and performance management applications focus on identifying problems at individual components (servers, data bases, etc.), SharePath automatically detects and traces each entire transaction path, from a click in the browser through all its hops across data center tiers. With the ability to record and correlate individual transaction activations across both physical and virtual components, IT gains full visibility of the transaction metrics required to ensure IT Reliability™ for packaged and homegrown applications. The rich data from SharePath is used by major enterprises to rapidly pinpoint and solve problems and to gain unprecedented insights for their IT Service Management initiatives such as ITIL. For more information please visit www.correlsense.com.

May 10, 2010

Correlsense SharePath – Making Sense of Transaction Data in the Cloud

Written by Jane Clabby, Analyst, Clabby Analytics

Back in March 2010, Clabby Analytics wrote a report on a Business Transaction Management (BTM) — an evolving segment of the application performance management marketplace. We described what BTM is, how the market is evolving, why BTM is so important in cloud environments, the various approaches to BTM, and we provided an overview of the companies that compete in the BTM space.

Recently I (Jane Clabby) was invited to participate in a web demonstration of Correlsense’s SharePath and had the opportunity to speak with Oren Elias, CEO at Correlsense. SharePath is an agent-based cross-tier deterministic BTM tool that was designed to take a bottom-up (three patents pending on the technology) approach to transaction monitoring.

What I learned during this demonstration is that Correlsense SharePath tracks every transaction on every tier. SharePath works at the operating system level, seeing everything that is coming in, transparent to the application environment. Not only is this a very nonintrusive approach, but the architecture also makes SharePath very easy to implement, easy to use and able to support many different operating environments.

This approach is ideal for distributed virtualized cloud environments that are constantly changing — by tracking the transaction itself, following the transaction as it moves from tier to tier, server to server and application to application in real-time with no restrictions being placed by the actual physical infrastructure.

Instead of trying to do too much, Correlsense maintains its focus on transaction level monitoring and has a strong and growing set of partners that round out their capabilities in other areas such as end-user experience monitoring and capacity planning (Metron). In this report, Clabby Analytics looks more closely at Correlsense SharePath – how it works; what makes it different; and how it can be used to improve IT performance and reliability in traditional data centers as well as evolving cloud environments.

BTM Overview

In our overview of the evolving BTM marketplace, Clabby Analytics segmented the market into two types of tools:

  1. Siloed application performance management tools that use a network sniffer/timecorrelation approach (also called a “network tap” approach) to analyze transaction behavior.
  2. Tiered application performance management approach that uses topology-driven, deterministic tracking/monitoring approach.

Correlsense looks at the BTM market a bit differently, however. Correlsense separates the market into four classes of tools:

  1. Network appliances – same idea as siloed network sniffers (NetQoS, Radware Inflight);
  2. Agent –based Transaction Tracing – agents installed on multiple tiers tracing all transactions (OpTier CoreFirst, Correlsense SharePath);
  3. “Deep Dive” Profilers – J2EE/.NET Code Instrumentation to collect code-level metrics like (Precise for .NET, Precise for J2EE, CA Wily Introscope, Dynatrace PurePath, BMC AppSight); and,
  4. End User Monitoring – The approach that utilizes end user latencies either by connecting an appliance to the network at the web server or by installing agents on the client side (JxInsight, Quest).

Some overlap exists in these categories — for example, some network appliances also do end-user monitoring and some offer “deep dive” profilers follow transactions. Further, some transaction monitoring tools offer additional management capabilities. (For example, Nastel’s AutoPilot includes a Complex Event Processing engine, as does OpTier’s Business Events module — each providing programmatic analysis of causes for business transaction failures).

We like Correlsense’s market segmentation — it provides a finer grain segmentation of the BTM marketplace and can be used to show how various BTM tools differ. And based upon this segmentation, IT buyers can more easily determine which features and functions they need to perform transaction analysis within their respective environments. (IT buyers may actually end up purchasing more than one of these tools since many of them have complementary features).

Background

Correlsense, founded in 2005, is headquartered in Framingham, Massachusetts with research & development facilities located in Israel. Privately held and venture backed, Accel Partners is the primary investor. Correlsense sells through both direct sales (primarily in the US) and regional resellers including Maryville Technologies (US), Fusion Business Solution (Europe) and OnX Enterprise Solutions (Canada). Primary industries served include insurance, banking, online retail and telecommunications industries – Enterprises with greater than 1000 employees and more than 100 employees in IT are primary targets. Recent customer wins include a Fortune 100 wealth management firm, three large financial institutions in Israel, a multi-million dollar online payment provider and other Fortune 2000 companies.

The wealth management firm will be using SharePath in a new Financial Advisor Portal. In this application, SharePath is doing end-user monitoring and linking end-user experience to what is happening in the underlying infrastructure. The customer is deploying Correlsense’s Internet Explorer plug-in to enable them to gather more information from the desktop, such as the measurement of rendering times, which is impossible with common real user monitoring (RUM) approaches based on network sniffers. The firm was able to go live with SharePath in less than a week, enabling them to easily test performance of the new application and get it to market sooner. Now the data generated by SharePath will be used for capacity planning and private cloud audits, allocating costs to those groups that are using the resources.

SharePath – A Closer Look

Correlsense places SharePath in the category of agent-based transaction monitoring – the benefit of these tools is that they use agents that track every transaction on every tier. With agent-based transaction monitoring, software agents are deployed along the application path at different tiers. The flow of transaction including every event is recorded in realtime along with real parameters and stored in a central repository. SharePath reconstructs transactions deterministically because it resides within the executable processes that process the transactions. This is in stark contrast to network sniffers that only observe from the outside and use heuristics to correlate ― nearly impossible when multiple transactions are executed at the same time, and completely impossible in virtualized/cloud environments where sniffers see only partial or no traffic.

The SharePath architecture is comprised of:

  • A Transaction Management Platform
    • Server-based collection agents that gather application event information
    • An aggregation and correlation engine that collects events and interprets those events
    • Systems level monitoring and event management
  • Business Service Analytics Application that can be used for root cause analysis in high volume production environments and during the development phase. Business Service Analytics provides the ability to analyze reconstructed transactions, build models of cross-tier/cross application behavior, and compare that behavior over different timeframes (for example, before and after a patch is deployed) and different environments (for example, test vs. production before rolling out).
  • IT Reliability Dashboard – provides consolidated view of applications, business processes and infrastructure for easy problem identification
  • Data Repository where information is collected and stored and analyzed to provide a system profile that can be used for activities such as capacity planning, auditing, and chargebacks in addition to identifying performance issues.

Correlsense describes its approach to business transaction management as a “bottom-up” approach. And this bottom-up architecture enables SharePath to support a broad range of platforms and easily integrate with any and all applications. Top-down application focused tools can provide in-depth information about a particular application, but can’t be used to gather information at the transaction level. In many cases these deep-dive application tools can be used in conjunction with SharePath has identified that a particular application has been identified as the source of the problem.

SharePath’s approach ensures that each and every transaction is tracked through every layer – no manual modeling or reassembling of transactions is required – a must for dynamic cloud environments. SharePath automatically detects and traces the entire transaction from the time the end-user initiates a transaction with the click of a mouse through the entire transaction path. The way the elements of SharePath relate to one another is shown in Figure 1.


Figure 1- SharePath architecture for end-to-end transaction management

SharePath’s patent pending architecture has been designed so that no changes to the infrastructure or application are needed. As a result, there are no integration costs and SharePath is easily deployed in days on any platform or application. Not only that, SharePath monitors Java/.Net applications, but also C/C++ applications, and tracks transactions through ESBs, message brokers, and across the application boundaries even when transactions are asynchronous.

The broad support and ease of implementation of SharePath reduces risk of new application roll-outs because applications can be easily tested prior to roll-out. In today’s marketplace, enterprises are under pressure to undertake short-term projects that will show immediate value. Business agility is enabled by SharePath’s comprehensive change analysis capabilities that provide in-depth information about the impact of infrastructure or application changes. For businesses whose competitive advantage depends on introducing innovative new services to clients, SharePath helps brings these services to market sooner and more reliably.

According to Correlsense, SharePath is typically installed, set-up and producing value in just a couple of weeks at a much lower cost than deep dive application oriented products.

User Feedback

According to Correlsense, IT administrators use SharePath to:

  • Identify exactly where transactions issues are occurring so problems can be remedied before they affect end users
  • Send notifications if SLA’s aren’t being met
  • Understand -in advance- the impact that application or infrastructure changes will have on end users
  • Track compliance and security issues
  • Monitor transactions, in real-time, related to a certain business activity or service
  • Monitor load balancing on each tier
  • Trace response times, workloads, database calls, to the user and transaction
  • Understand the interrelationships of infrastructure tiers (network, server, application etc.) and how issues will affect end-users
  • Follow transactions in dynamic virtualized cloud environments
  • Data gathered can be used for capacity planning and cost allocation in private cloud audits
  • Easily identify source of problem to avoid “finger-pointing”
  • Analyze load tests to understand bottlenecks and find the “weakest link in the chain” before roll-out
  • Optimize applications and improve user experience by understanding end-user response times across all transaction path elements and eliminating inefficiencies across those elements

Correlsense Partners

Correlsense partners with Metron- Athene Inc., a provider of capacity planning and capacity forecasting. Athene, like SharePath, supports a wide range of platforms including Unix, Linux, Windows and mainframes. Athene can do both agentless as well as agent- based data capture and can merge both technical and business data to identify performance issues. Athene can analyze issues and report on thousands of collected performance metrics, and predictive capabilities enable proactive management in dynamic infrastructure environments. Athene Advisor provides intelligent performance reporting and trend analysis. By setting thresholds that define normal and abnormal, Athene Advisor can issue alerts when a threshold is exceeded and also provide a probable cause of the abnormality, helping maintain SLAs and improve customer satisfaction.

Summary Observations

Monitoring transactions to proactively identify issues that may affect end-user performance is extremely important in cloud environments. As IT is increasingly delivered, consumed and billed as a service, the quality and consistency of service levels will be an important differentiator for cloud providers, and users will demand quality of service from their private clouds. In order to maintain service levels, both private and public cloud providers must have the ability to see what is happening to transactions in the cloud. BTM tools like Correlsense SharePath provide this kind of visibility and improve the reliability of IT services. SharePath can also help businesses understand the impact of infrastructure changes before they are deployed, helping with activities like capacity planning.

Because of the way SharePath has been designed, it is extremely versatile — supporting virtually any application, operating system or network. And because no integration is required, SharePath can be up and running very quickly. This is a tool that can begin showing value in a very short timeframe – important for businesses today that are working with tight budgets and are under pressure to demonstrate ROI quickly.

The BTM market is crowded with many players looking to rapidly grow market share — and Correlsense is one of these companies. Clabby Analytics likes Correlsense’s approach — Correlsense is sticking with what they do best and making it better. At the same time, they are also developing a strong network of partners like Metron-Athene to add complementary capabilities. Using this approach, Correlsense should be able to develop a solid foothold in the BTM marketplace, especially in financial services, insurance, retail and telecommunications markets where speedy time-to-solution is an absolute necessity.

Written by Jane Clabby, Analyst, Clabby Analytics

April 7, 2010

Correlsense Evaluated in Application Performance Monitoring Innovators Report by Leading Analyst Firm

Correlsense, a provider of business transaction management solutions, today announced its inclusion in the March 2010 Gartner report, “APM Innovators: Emerging Vendors Drive Market Evolution.” Correlsense was one of the six companies evaluated within this report that detailed smaller, specialized vendors who are key sources of innovation within the application performance monitoring (APM) industry.

Unlike other solutions that are application-specific or only conduct random samplings, Correlsense’s SharePath is easy to deploy and provides rich detail and deeper integration of transaction profiling, application modeling and end-user experience monitoring with no impact on production performance. SharePath continuously monitors 100 percent of transactions across all applications. The solution is used by businesses of all sizes to resolve performance issues, minimize the risks associated with new service roll-outs, optimize applications to allow a better user experience and improve the capacity planning process.

“APM technologies are evolving rapidly along four trajectories: richer end-user experience monitoring; deeper integration among end-user experience monitoring, user-defined transaction profiling, and application component deep-dive monitoring—frequently through the more pervasive utilization of the application performance management database functionality; deeper embedding of APM into application life cycle management; and deep blending of APM and network performance monitoring,” said Will Cappelli, research vice president at Gartner, in the report.

In addition to ease of deployment, SharePath lets enterprises:

  • Automatically generate multi-tier models of an application’s transaction path.
  • Create topographical maps that show entire transaction flows.
  • Use the comprehensive data for deep diagnostics, impact analysis and problem resolution.

“We help our customers to ensure greater IT reliability and service through in-depth management and understanding of their infrastructure and applications,” said Oren Elias, chief executive officer of Correlsense. “We believe the Gartner APM Innovators report validates our technology approach and our commitment to helping organizations manage their applications from a business perspective so they can derive more value out of their existing investments.”

The APM Innovator report is a follow-up publication to the Gartner Magic Quadrant on Application Performance Monitoring, which was released earlier in 2010. The “APM Innovators: Emerging Vendors Drive Market Evolution” report is available to Gartner clients at: http://www.gartner.com/DisplayDocument?id=1311315&ref=g_fromdoc.

About Correlsense
Correlsense SharePath provides a breakthrough in IT Reliability™ by enabling for the first time both a bird’s-eye and a detailed view of how business transactions perform across the four dimensions (4D) of end-users, applications, infrastructure and business processes. While other service management and performance management applications focus on identifying problems at individual components (servers, databases, etc.), SharePath automatically detects and traces each entire transaction path, from a click in the browser through all its hops across data center tiers. With the ability to record and correlate individual transaction activations across both physical and virtual components, IT gains full visibility of the transaction metrics required to ensure IT Reliability™ for packaged and homegrown applications. The rich data from SharePath is used by major enterprises to rapidly pinpoint and solve problems and to gain unprecedented insights for their IT service management initiatives such as ITIL. For more information please visit http://www.correlsense.com/.

April 1, 2010

Framingham’s Correlsense Raises $8 Million in New Equity Venture Funding

HubTechInsider reports on the group of investors who provided $8 million in new equity venture funding for Correlsense.

Click here to read the full article.

March 22, 2010

When Managing Transactions Really Matters

CTO Edge blogger Mike Vizard discusses the importance of SharePath’s design for distributed environments so that it can analyze a transaction across multiple applications, networks and systems.

Click here to read the full story.