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Tag Archives: funny
What Can Pizza Deliveries and Hurricanes Teach Us About The End-User Experience?
Last night I ordered a pizza from one of the major chains. They have a fantastic, intuitive website that lets you order a pizza for delivery without ever picking up the phone. The site is full of useful features: a detailed menu, easy ordering etc. But the best feature by far is what wraps up the process. Once you’ve placed an order, you can check its progress from start to finish with a neat bar that pops up. The status bar tells you when your pie is being put together, when it comes out of the oven, when it’s in the driver’s car; the whole nine yards.
iPhones, Televisions, and Angry Birds, Oh My!
As I reflect today on Apple’s launch of iPhone 4S, I realize the concept of an “app store” has become part of our lives. More and more devices are supporting apps, and the ubiqitious app store is the method by which they are disseminated. When I’m downloading something for my phone, it isn’t supposed to be a long “sell cycle”. Sales guys don’t come to my apartment to show off the features. Nobody takes me to lunch. There is no golf involved. I just research the app, maybe by reading some blogs, and then I buy it.
