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Tag Archives: IT operations
Best Practices for Managing SaaS Applications
The proliferation of SaaS applications like Salesforce.com is creating a host of new management challenges. For example, how do you measure the performance of applications you don’t host? What real-time data do you have to communicate with business stakeholders? How will you know if SLA commitments are being met? Read more
IT Performance Metrics and Airplanes
I am writing this post on an airplane, traveling home from a great visit with a customer of ours. Well, more like a partner. It was the kind of meeting that makes me really love my job: working with smart people who run huge, complex systems in constantly-changing environments Read more
