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Tag Archives: technology
Tailoring Performance for Your Customers
Last week, my wife started giving me a hard time about my clothes. I had a trip to Europe coming up, and the official verdict from her was that my suits were simply “not enough”. Figuring I’d better do as I was told, I decided it was time to shop around for a new suit. Hoping to impress my wife, I wound up buying the best of the best. Read more
IT Performance Metrics and Airplanes
I am writing this post on an airplane, traveling home from a great visit with a customer of ours. Well, more like a partner. It was the kind of meeting that makes me really love my job: working with smart people who run huge, complex systems in constantly-changing environments Read more
Is BSM Dead?
An event occurred recently which marked the end of an era. BSMdigest, an online publication covering our space, relaunced as APM digest. What exactly does this mean? This proves that the term BSM was never well equipped for describing our industry. The term should have never been applied in the first place. In my view, BSM is dead for a multitude of reasons.
