Day in the life of IT Operations

IT operations face innumerably of challenges on an hourly, daily, weekly and yearly basis. Keeping end users happy and proactively addressing performance problems in business critical applications is exhausting, especially when end users have trouble communicating specific issues:

“About 12 months in, the task was moved to someone else. Six months after that I got a call from a supervisor who couldn’t find the help-desk person but found me and would like to chase the progress on an open ticket one of his staff has pending.”

You can read more here: Day in the life of IT Operations