A new survey shows growing discord between Development and IT Operations, as well as with the business in general. APM can be a tool which unites these various stakeholders by providing one set of performance data that is easily digestible:
IT is struggling to keep up with the resulting pace of service demand, according to a new survey by Serena of 200 IT professionals that focused on the current state of IT Service Management (ITSM), with a particular focus on what ITIL calls Service Transition. In addition, the survey shows the majority of those polled (92 percent) agreed business groups do not perceive IT as a true partner and in some cases report that IT actually impedes their success.
You can read the full write up on APMDigest: Survey Highlights Divide Between Development and Operations