The proliferation of SaaS applications like Salesforce.com is creating a host of new management challenges. For example, how do you measure the performance of applications you don’t host? What real-time data do you have to communicate with business stakeholders? How will you know if SLA commitments are being met?
See below for a recording of an online seminar and slide deck exploring the best practices for managing SaaS applications, including:
- Important ways that the management of SaaS and hosted application management differ
- The unique challenges of supporting enterprise SaaS applications
- Case studies demonstrating new techniques and tools for measuring the performance of hosted applications like Salesforce.com
View the recording or presentation slides below.