Business applications depend on complex IT infrastructures, and performance problems can have a significant impact on a company’s bottom line. This is why IT organizations are continuously seeking ways to understand how business is affected by IT. As per ITIL v3:
“Business Service Management (BSM) is a strategy and an approach to enable IT components to be linked to the goals of the business. This way the impact of technology on the business and how business change may impact technology can both be predicted.”
In order to achieve this, BSM solutions have tried many different ways to create “end-to-end views” and a “single pane of glass” for IT infrastructure and correlate it with business processes.
BSM solutions that try to combine different methods all fall short because every method had its own disadvantages. Invasive discovery tools have been proven not to be effective, as they could not catch up with the dynamic nature of today’s environments where virtualization and rollout agility impose frequent changes in the IT environment. For the same reason, manual modeling of IT components to business services has also failed. Complex Event Processing tools involve defining complex rules and re-defining them each time business process is changing or new business service is introduced. Behavior learning tools rely on statistical patterns that would not always work, will not quickly adapt to changes in your IT environment or business processes, and would cause many false alarms.
Is there a better way of managing Business Service other than through Businesstransactions? A transaction is what runs your business, as it flows within your IT environment. Transactions are what ties together business and IT. By tracking transactions as they flow, SharePath is capable of building an auto-detected hierarchy map for infrastructure, software components, and applications that compose your business services. It will immediately detect and adopt any infrastructure change, and naturally, track new business services as they are introduced. No statistical correlation, no manual modeling, no exhausting rules definitions and fine tunes, no false alarms.
So if you are investing a lot of resources and money in a BSM initiative, seriously consider what technology you’re going to use for your Business Service Management foundation.