Hidden Costs of Cloud Computing, Revealed – Forbes

Joe McKendrick explains that reactive performance management is not ideal, as customers have already began to feel the negative impact of performance issues. This becomes an even bigger issue in the cloud:

I helped conduct a survey of e-commerce application managers, and one of the key questions we asked was how they find out about slowdowns or glitches that customers may be experiencing. The answer, overwhelmingly, was that these managers didn’t find out about web glitches at their sites until a customer phoned in or emailed a complaint…as organizations move more and more operations to the cloud, the situation gets even more complicated.

Check out the full post, Hidden Costs of Cloud Computing, Revealed, from Forbes.