In IT, generational change can pose a significant problem. IT groups in the insurance industry are facing disruption as older workers retire. The people that built the major operational systems won’t be there to fix them, tweak them, and keep them humming. We would add an eleventh tip: select the right performance management tool to capture the institutional knowledge that might otherwise be lost.
The “Silver Tsunami” of Baby Boomer retirements will soon be felt in insurance IT operations, and is already upon many carriers.
Check out the full post, 10 Tips to Prepare for the Aging Insurance IT Workforce, posted on PropertyCasualty360.