How do you build an APM solution for your needs? Do you prescribe to the ITIL model for process improvement? Check out this article to learn how ITIL may streamline APM as well:
If you’re thinking about how to build a sustainable APM solution and how it can be anchored into the IT culture, consider focusing on the integration touch points with existing IT processes.
You can read more here: An APM Solution: Well-Grounded