Salesforce.com delivers mobile applications for customer service

Salesforce is hoping to pioneer the business use of mobile applications with it’s latest news announcement. The corollary to this, of course, is the importance of mobile application management, especially from a performance perspective. Application Performance Management (APM) solutions will be making a play in this mobile space:

Salesforce.com is planning to add a series of mobile applications to its Service Cloud line of customer service software, in a response to the rampant rise of mobile devices both in the consumer and business worlds.

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