Enterprise adoption of the software as a service (SaaS) model continues to grow rapidly. Earlier concerns about SaaS, including data security and operational reliability, have faded in most enterprises. Many organizations now consider hosted applications as the norm rather than the exception for a growing number of functions.
This white paper deals with the following issues:
- What is the big picture?
- Future needs and how to plan ahead
- Planning for application support
- The needs for the right tools
- SLAs for SaaS
- Unified Tools for SaaS and On-Premise Monitoring