Every organization wants IT reliability: confidence that technology-powered business processes will be available, perform well, and adapt to changing business conditions. Businesses need to be able to predict what the impact of changes will be in order to enable IT reliability. To achieve IT reliability, IT has made significant investments in initiatives and technologies such as service management, application performance management and ITIL.
IT reliability seems to be a basic requirement for any business critical application; every end-user that logs in should receive a valid and rapid response for every action performed. Yet the goal of predictable IT reliability is still eluding most companies, mostly due to the lack of a business context and the necessary correlated transactional IT data.
Enabling IT Reliability
Transaction management is a powerful way to enable IT reliability by allowing organizations to collect and analyze the transactional data required to drive effective IT management processes and achieve IT reliability.
Managing IT by the traditional siloed approach is no longer enough to enable IT reliability. A horizontal foundation that connects the end-users, network, proxy servers, Web servers, load balancers, application servers, message brokers, databases and mainframes is needed in order to provide IT reliability. As the common denominator of all of these silos, transactions are able to provide the foundation for IT reliability.
SharePath’s unique patent-pending technology automatically discovers and correlates all of the transactions that flow through these numerous IT silos, storing them in a reliability management database (RMDB) in real time. The granular contextual data that is stored in the reliability management database is leveraged in order to fill the information gaps in today’s IT management processes.
The most important metric to monitor when it comes to application performance and IT reliability is the end-user experience. CPU and memory consumption may be low, but if something is causing the end-user to suffer from bad response times, it is going to be the only thing that matters. When the help desk receives a call from a disgruntled user or a real user monitoring tool detects that response times are exceeding SLA, traditional performance monitoring tools are unable to provide visibility into what exactly is affecting that specific end user’s response time. SharePath’s IT reliability platform traces every single hop of the poorly performing transaction throughout the data center, enabling IT staff to detect the problematic segment of the transaction, resolve the issue and prevent similar issues from occurring.
Typically an auditing initiative can take many months to put into place, and even when it is, the database and mainframe calls that are being logged at the back end cannot always be associated with a specific end user. Since SharePath’s IT reliability platform traces 100 percent of transactions 24×7 and correlates them with 100 percent accuracy to an end user, the most challenging part of an auditing initiative is solved. Third-party auditing and archiving solutions can access all of the raw transactional data directly from SharePath’s reliability management database via its open API.
SharePath’s IT reliability platform is like a CCTV for the enterprise’s applications. All of a malicious user’s actions are tracked providing both the identification of abnormal usage and forensics. SharePath enables the security team to understand what damage was done and what needs to be fixed in order to prevent similar breaches in the future.
SharePath’s IT reliability platform provides data for the creation of accurate capacity planning models for multi-tier applications by automatically relating between data center-wide transaction volumes and the resources they consume on the underlying infrastructure. SharePath provides the concrete metrics needed in order to answer the question of whether the application needs to be tuned or whether more hardware needs to be provisioned.
SharePath’s IT reliability platform automatically audits the impact of application and configuration changes and stores them in the RMDB. SharePath acts as a bridge between the test and production environments by providing a common platform to assess the impact of changes on people, process and technology down to the most granular level.
SharePath provides chargeback reports for every IT component and enables the workload of a specific component to be broken down by users, business units, applications, services and transactions. With SharePath, when the business makes a change in its processes that affect back-end data center workloads, IT can provide concrete metrics on why operating costs are increasing.
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