Service Oriented IT Operations: A Framework for Improved Service Delivery

It’s tough to be strategic when your pants are on fire. This is what a senior IT leader at HP remarked when he was discussing the day-to-day realties of IT Operations. This is when a service-oriented approach to IT helps foster productivity for the overall business. You must be the end-user experience at the forefront of your IT objectives and work from there. Establishing your application monitoring capabilities is one way to proactively service these end users:

“Companies expect their senior IT leaders to be strategic, but their organizations are so busy with firefighting that they can’t deliver on innovation.”

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