Our Marketing VP, Frank Days, explained in a recent post five things he learned from eating his own dog food. Essentially, he explained that he uses SharePath to monitor our customer facing websites (As I have mentioned in the past … Continue reading
Tag Archives: Elad Katav
What Can Crooked Cops in Costa Rica Teach Us About IT Performance?
Sometimes the long days and hard-fought battles at the office add up, and start to take a toll on you. When that happens, it’s good to be able to escape somewhere warm, sunny and beautiful. Recently, I did just that when I took a well-deserved vacation in Costa Rica. Costa Rica is an amazing place, filled with great people, beautiful scenery and delicious food. Even the road system, which was notoriously poor in the past, is getting better. Continue reading
Aligning Service and Product Strategy
If you’ve been reading my blog posts, you know that I love my product. We all do here. But we also know that there are competitors out there doing a good job as well. The APM industry is quite competitive, … Continue reading
Traveling Transaction Modeling
Over the past few years, traveling has become a major part of my life. I travel a lot for business, so I’m on the road a good chunk of the time. One of the most interesting (and daunting) things about … Continue reading
Tailoring Performance for Your Customers
Last week, my wife started giving me a hard time about my clothes. I had a trip to Europe coming up, and the official verdict from her was that my suits were simply “not enough”. Figuring I’d better do as … Continue reading
IT Performance Metrics and Airplanes
I am writing this post on an airplane, traveling home from a great visit with a customer of ours. Well, more like a partner. It was the kind of meeting that makes me really love my job: working with smart … Continue reading
Monitoring vs. HR
In my many years of managing data centers and IT, I’ve had (and still have) the distinct honor to work with a diverse group of people – developers, SYS admins, DBA’s, first, second, and third level support. What I have … Continue reading
End User Experience: What Can Pizza Deliveries and Hurricanes Teach Us About It?
How could pizza deliveries and hurricanes possibly relate to the end user experience? Last night I ordered a pizza from one of the major chains. They have a fantastic, intuitive website that lets you order a pizza for delivery without … Continue reading
iPhones, Televisions, and Angry Birds, Oh My!
As I reflect today on Apple’s launch of iPhone 4S, I realize the concept of an “app store” has become part of our lives. More and more devices are supporting apps, and the ubiqitious app store is the method by … Continue reading
Why is it always on a Friday? (Part 2)
When you go into a War Room situation, you have to get your priorities straight right away. Most importantly, you’re not trying to assign blame. While the problem persists, blame is pointless and a waste of time. You need to … Continue reading