Elad Katav

What the iPhone 5 Taught Me About Customer Experience

In the last year I have written several blog posts about improving application speed and overall IT performance (and I promise, it has not been solely at the request of the Marketing team). I am simply obsessed with… Read More

Rebuttal: Five Things I Learned About APM By Watching Marketing Eat Their Own Dog Food

Our Marketing VP, Frank Days, explained in a recent post five things he learned from eating his own dog food. Essentially, he explained that he uses SharePath to monitor our customer facing websites (As I have mentioned in… Read More

What Can Crooked Cops in Costa Rica Teach Us About IT Performance?

Sometimes the long days and hard-fought battles at the office add up, and start to take a toll on you. When that happens, it’s good to be able to escape somewhere warm, sunny and beautiful. Recently, I did just that when I took a well-deserved vacation in Costa Rica. Costa Rica is an amazing place, filled with great people, beautiful scenery and delicious food. Even the road system, which was notoriously poor in the past, is getting better.

Traveling Transaction Modeling

Over the past few years, traveling has become a major part of my life. I travel a lot for business, so I’m on the road a good chunk of the time. One of the most interesting (and daunting)… Read More

Tailoring Performance for Your Customers

Last week, my wife started giving me a hard time about my clothes. I had a trip to Europe coming up, and the official verdict from her was that my suits were simply “not enough”. Figuring I’d better… Read More

IT Performance Metrics and Airplanes

I am writing this post on an airplane, traveling home from a great visit with a customer of ours. Well, more like a partner. It was the kind of meeting that makes me really love my job: working… Read More

Monitoring vs. HR

In my many years of managing data centers and IT, I’ve had (and still have) the distinct honor to work with a diverse group of people – developers, SYS admins, DBA’s, first, second, and third level support. What… Read More

End User Experience: What Can Pizza Deliveries and Hurricanes Teach Us About It?

How could pizza deliveries and hurricanes possibly relate to the end user experience? Last night I ordered a pizza from one of the major chains. They have a fantastic, intuitive website that lets you order a pizza for… Read More

iPhones, Televisions, and Angry Birds, Oh My!

As I reflect today on Apple’s launch of iPhone 4S, I realize the concept of an “app store” has become part of our lives. More and more devices are supporting apps, and the ubiqitious app store is the… Read More

Why is it always on a Friday? (Part 2)

When you go into a War Room situation, you have to get your priorities straight right away. Most importantly, you’re not trying to assign blame. While the problem persists, blame is pointless and a waste of time. You… Read More

Why is it always on a Friday? (Part 1)

The weekend is tomorrow; you’ve been head-down all week, nose to the grindstone making sure that your people and your apps are doing well , everything is running smoothly and your end-users are experiencing great service. Now is… Read More

How do I choose software?

When I’m trying to decide whose software to buy, no matter what I need it for, I start by taking a close look at all the options out there, and I start asking the vendors some questions. There… Read More