The pace of change in today’s IT world is truly astonishing. The traditional roles and descriptions between various IT roles have been blurred. In today’s complex IT environments, Development, Application Support, and IT Operations collaborate often to ensure application service levels are met. Operations, traditionally, relied on siloed monitoring tools to figure out how the infrastructure support applications. However, a new and emerging approach called ops-centric APM claims to provide horizontal visibility into transaction’s performance across all the silos that support applications. All the way from the desktop, down to the database and to the application code. In this series of posts, I’ll examine the subtleties of the ops-centric APM approach compared with developer centric APM, and what it means for IT. Continue reading →