service level management

Service Level Management – The Game

Service level management doesn’t have to be so difficult. Read this article on how SharePath can visualize all application transactions. In Sturm, Morris and Jander’s book, “Foundations of Service Level Management,” service level management (SLM) was defined as… Read More

Service Level Management Made Easy with Transaction Management

Service Level Management can be implemented effectively by using a transaction management solution. Review these key steps. Implementing Service Level Management successfully requires appropriate technology support. Service Level Management involves both business and IT processes that need to be carried out. Transaction… Read More