service level

What does SLA Mean?

Service level agreements (SLAs) describe how an operation performs within agreed limits. To say that one is operating within the agreed service level means that the average and the average variation from that average (i.e., the variance) are… Read More

Service Level Management Made Easy with Transaction Management

Service Level Management can be implemented effectively by using a transaction management solution. Review these key steps. Implementing Service Level Management successfully requires appropriate technology support. Service Level Management involves both business and IT processes that need to be carried out. Transaction… Read More