The UK’s Second Largest Building Society will use Correlsense Software to Monitor Performance of Corporate and Branch Office Applications
Framingham, Mass. – April 16, 2014 – Correlsense, the leading enterprise Application Performance Management (APM) company, today announced that Yorkshire Building Society (YBS) is deploying its SharePath software in the UK. YBS will use the software to monitor its extensive portfolio of website and financial applications to ensure that customers experience consistent performance every minute of the day on any device.
SharePath is designed to monitor all user transactions in real time across a wide variety of technologies, infrastructure components and endpoints. Individual SharePath customers now use thousands of collectors to monitor their mission-critical applications. SharePath’s big data architecture correlates information from all these sources to track performance in the most complex environments.
YBS is the second largest building society in the UK and the building society from which it traces its roots was established in 1864. With headquarters based in Bradford, West Yorkshire, England, the Society is part of Yorkshire Building Society Group which also includes Chelsea Building Society, Norwich and Peterborough Building Society (N&P), Barnsley Building Society and intermediary only lender, Accord Mortgages.
The Group has assets of £34.5billion and provides mortgages, insurance, savings and other financial services to around 3.4 million customers. It has 231 branches, 96 agencies and employs approximately 4,300 people. YBS Group maintains one of the best customer advocacy levels within UK financial services sector and in 2013 it won 12 awards for customer excellence.
“Yorkshire Building Society is one of the UK’s leading financial services providers ,” said Ken Marshall, CEO of Correlsense. “As the Society provides more services to more customers the performance of its software is key to customer satisfaction.”
Andy McCleod, Head of IT Service Delivery at YBS said: “APM allows us to see data move from each key stroke to our databases through to our servers. For the first time we can see data running through the veins of applications and infrastructure. This new capability adds value to our business and to our development and test teams because it speeds up diagnosis and reduces the cost of support and development.”
“After a rigorous competitive analysis we selected Correlsense because of their unique ability to monitor our broad range of technologies, old and new. YBS was treated like a long-term partner from the first day our relationship,” added Andy McCleod.
Corrrelsense’s software tracks complex user transactions across their complete journey and isolates the source of a problem. Once identified, SharePath customers can easily a “deep dive” to view the details of the issue and determine the best course of corrective action. SharePath also helps customers capture information that may be used to provide better customer service and increase the reliability of their revenue generating applications.
Correlsense is the leading enterprise APM company and delivers customer value by ensuring that all business-critical applications perform effectively. It is the APM product of choice for business and IT operations managers who rely on sophisticated enterprise applications. Correlsense paints a complete picture of IT service levels and performance for applications that span mobile, SaaS, data centers, and the Cloud. SharePath customers include some of the world’s largest financial, telecom, gaming, and healthcare firms. For more information, visit www.correlsense.com.