Your ITSM Program on the Second Half of the Chess Board: Are You Ready? – Search CIO

Information technology service management is constantly changing and creating a need for re-prioritizing within organizations. This article discussions some of the key trends within this space and how they should be addressed, including monitoring tools and metrics around the customer experience:

The key objectives of ITSM include…communication effectiveness — monitoring, measuring and managing the customer understanding, utilization and satisfaction with IT services.

Check out the full post, Your ITSM Program on the Second Half of the Chess Board: Are You Ready?, from SearchCIO.