Transaction Management – Linking Business and IT

Transaction management is the IT process that links the business process with the IT infrastructure. By tracing transactions, you know where problems exist. Most businesses have IT–a complex infrastructure of hardware components that interact in order to provide… Read More

End User Experience: What Can Pizza Deliveries and Hurricanes Teach Us About It?

How could pizza deliveries and hurricanes possibly relate to the end user experience? Last night I ordered a pizza from one of the major chains. They have a fantastic, intuitive website that lets you order a pizza for… Read More

iPhones, Televisions, and Angry Birds, Oh My!

As I reflect today on Apple’s launch of iPhone 4S, I realize the concept of an “app store” has become part of our lives. More and more devices are supporting apps, and the ubiqitious app store is the… Read More

Six Application Performance Challenges Facing IT

According to the research (which included roughly 200 valid respondents from small, medium and large organizations), there are 6 main challenges which IT organizations are facing regarding performance management: Read more…