5 Application and Business Performance Issues You Shouldn’t Overlook

IMG_4101When it comes to business performance monitoring, we know that users can often feel overwhelmed by the amount of data that’s coming in. We’ve identified five key issues which you should make sure you’re on top of when scrutinizing your real time performance monitoring, all of which you should never overlook. Read on- these factors could already be negatively impacting your business.

Suspicious Outgoing Communication
A strong APM will monitor the volume and quality of your network connections, to help you identify and resolve issues as soon as they come up. But sometimes, an application might be communicating with a new server that you don’t recognize, or that you didn’t know about. As SharePath studies and maps all transactions and hops, there’s no chance that you will miss a communication with an unknown server, and intelligent path detection will help you identify the components which make up the interaction. Topology Mapping is a visual and logical representation of all communication, helping anything unusual stand out immediately for resolution, including suspicious outgoing calls.

Business Performance Monitoring

Anomalous Code Crashing
Applications today are so complex, that your business performance monitoring needs to offer code level visibility on a granular level. When you have this to hand, you can stay on top of SQL statements and external resource calls, whether that’s LDAP, Web Services or anywhere else. When there’s one stalled transaction amongst many, you’re not left wondering where the issues are, and have detailed data to hand about where your code has failed and how.

Uneven Load Balance
Managing how your traffic flows is integral for your users, and as part of customer performance monitoring, you should be looking at load balancing. Say you have 4 servers, the ideal balance is for each of them to take the weight of 25% of events. Your APM should highlight how your balance lies, helping you make changes if it looks uneven. The risk of an uneven load balance is that your availability will not remain high for your users, for example if one server stops functioning, or you need to make back-end changes without interrupting service.

Specific User Experience Issues
When a problem with the data centers comes up, it’s pretty easy to identify. But what about the problems which are more user-specific? This could be a network problem, to do with user location, or even specific to a person’s browser. The truth is, even code-level data analysis can struggle to help you here. Real User Monitoring gives you an accurate view of 100% of your customers user experience, including application availability and response times, in real time. This is end user monitoring which covers mobile, SaaS, and cloud, too.

Unexpected SLA
If you’re not establishing and tracking your Service Level Agreements, you might be in for a shock. Maximum transaction times, service availability, and quality of experience are all mapped out in your SLA between IT and Business units, along with the penalties which will be incurred for non-compliance. As a neutral middle ground, your APM produces reports on these criteria, so that you can flag up any issues for resolution, and achieve service transparency on all transactions. With SharePath you can see failed transactions as bad transactions, distinguishing even those which met their SLA threshold but failed.
If your APM doesn’t offer the ability to track all of these performance issues, how can you hope to stay ahead of the game for your users?

About the author: Boris Krasniansky is a Solution Architect at Correlsense.