A new survey details the main challenges facing IT Operations. Among them: amount of time spent troubleshooting application outages, problems are only discovered when users complain about them, and the classic war room scenario:
IT Operations teams spend too many work hours resolving application performance problems. The biggest single opportunity to reduce this resource drain is to streamline the process of localizing the problem – in short, find the actual problem faster.
You can read more here: 5 IT Operations Challenges – and 1 Main Cause