9 Reasons Sys Admins Hate You – IT World

System administrators make sure your IT environment runs smoothly, but they often face challenges to accomplishing this goal efficiently. One common issue is a lack of visibility into what exactly a user experienced before he or she faced a performance issue:

‘We still need a good report of a problem in order to start fixing it,’ says former sys admin John Van Ostrand. ‘Even a user who has been through the process many times, over many years, still doesn’t seem to expect the same questions or still can’t answer them in sufficient detail. What were you trying to do? What were you doing just prior to the problem? What did you do? What was the result?’

Check out the full post, 9 Reasons Sys Admins Hate You, from InfoWorld.