Application Performance Management
Performance management is about the delivery of service levels that users require for their business processes in order to be successful on a consistent basis. As people grow increasingly dependent on automated systems for most facets of their professional and personal lives, performance management has grown in importance. Reporting service levels delivered against goals and objectives also grows in importance as this evolution occurs.
Historically, IT has measured system performance relative to the performance and availability of the software, hardware and network components that are used to deliver the experience for an automated process. The scope of this measurement was very much limited to the discrete components that had been implemented to support a business process. Typically, the reporting focused on IT components leaving gaps in the reporting of the total user experience. IT staff have traditionally reported on the availability and response times of the individual transactions that comprised or serviced the business process. This resulted in IT reporting on the availability and performance of components rather than the components that clients and customers directly relate to.
Resolving these inconsistencies and improving performance management requires a number of changes.
- First, IT organizations must understand the value and commit to communicating with business team members on the performance and availability of business transactions rather than IT components.
- Second, the reporting on performance levels needs to be available in near real time.
- Third, changes to IT software and hardware cannot require days or weeks of discovery work before the configuration data can be used effectively. Ideally, software, hardware and network configurations are detected as business transactions execute. Changes to any of these components are recorded as they are detected so that the availability and performance data is always accurate.
- Fourth, it is critical that IT performance and availability reporting be closely aligned with business transactions.
IT has traditionally been focused on the reporting of the performance and availability of the technical components of an automated process. Moving forward, IT groups must adopt a broader vision and expand their vision to match that of their business partners and customers. The real value of performance management will be realized when this occurs.
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