This posts refers we’ve noticed for quite some time. As cloud based applications become more common, monitoring SLAs dilligently becomes even more important. Monitoring SLAs is one way to hold your vendors accountable.
Recognizing the business value of one’s cloud service doesn’t, however, diminish the value of an SLA, CIOs and many experts insist. As more cloud offerings enter the market and find their way into not just IT departments but business units across the enterprise, proponents of cloud SLAs say that getting base-level parameters in writing — from uptime expectations to incident notification — is a must.
You can read the full article in TechTarget here: As cloud’s use expands, cloud SLAs More Important than ever