Measure Service Levels Before and After Your Move to the Cloud

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Measure Service Levels Before and After Your Move to the Cloud

Background Information

Increasingly, companies are moving their services and solutions to the cloud. The cloud provides the potential for lower cost storage and support; it can also be used to deploy new service models at low risk. Even better, it is flexible and omni-channel, making it attractive to consumers.

Unfortunately, many companies struggle to stay on top of SLA requirements when moving to the cloud, and have found that application performance management (APM) tools do not have the right level of focus to meet SLA requirements overall.

While all businesses benefit from reporting and monitoring tools, this is especially important when it comes to those who have the added burden of granular regulatory compliance over personal information and data security. As well as financial institutions who tend to focus on PCI compliance, healthcare organizations need to consider regulatory compliance with bodies such as HIPAA.

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The Need

When moving to the cloud, it is necessary to show that cloud transaction response times are as good as or better than the on-premise response times.  To do this, set a baseline and measure the on-premise transaction response times.  After migrating the application to the cloud, re-measure the transaction response times. You can then compare the cloud response times to the on-premise response times.

The Current Challenge

Businesses struggle with the reality that SLA management is not a priority for many APM solutions on the market today. As SLA is directly related to user experience – this is a big problem for their business objectives. Many APM software companies are not built from an SLA management perspective, which makes it difficult to put this essential area on their roadmap.

Companies would like to see SLA reporting in their dashboard in granular detail, understanding, for example, what came in under or over or met requirements. Once they can do this for every customer, they will have valuable business insight, enabling them to treat every customer as the most important consumer they have.

This challenge is made deeper by IT’s push to move to the cloud. Tracking transactions across a more complex environment is an increasing reality, and technology is now a part of all industries, from finance and retail, to healthcare and hospitality. Visibility of every part of the technology stack is essential, not just to stay on top of SLA, but for healthcare companies- to improve patient experience, and more widely, to ensure that relevant information or steps are not bypassed or overlooked by frustrated staff.

Alongside all of this, security, privacy, and data safety are essential. The Patient Protection and Affordable Care Act, HITECH, and HIPAA need to be respected and adhered to at all times.

Overall, businesses would like their APM software to be able to:

  • Provide SLA reporting across tiers
  • Identify individual transaction data points related to their SLA
  • Achieve visibility on new container orchestration systems such as Docker
  • Pinpoint responsible groups in order to put actionable pressure in the right place for results
  • Monitor on a secure environment that supports regulatory compliance

The Solution: Correlsense for Healthcare and Beyond

 Correlsense SharePath helps ensure that this new generation of healthcare software delivers better patient outcomes at a lower cost.

As the only APM solution on the market that traces every single user transaction through the entire technology stack, SharePath by Correlsense allows businesses to foster an environment where the IT systems work seamlessly with each other and become the preferred method for patient support.

With SharePath end-to-end tracing, companies can monitor every single hop throughout a patient journey, and then build their SLA reporting on top of that, drilling down into the exact data they need. With this information, degradation can be easily sourced, and the responsible parties can receive pressure to make changes where they will see results.

Granular detail of all the applications and servers across the entire IT stack includes EHR systems, as well as services such as Docker and more widely, the public and private cloud environments.. IT can move services to the cloud, without losing insight into SLA requirements or service in general. This speeds up troubleshooting, and proactively ensures that service is kept to a high standard. It also allows companies to manage multiple solutions under one roof, many of which might not even work in tandem. A single dashboard for diagnosing problems ensures that any company that needs to complies with meaningful use guidelines, and allows IT to troubleshoot with insight rather than guesswork.

When it comes to compliance, SharePath runs on a company’s own VM, giving it full control over data privacy. The solution captures data on all user transactions automatically, which means any user can have insight into the digital and data chain. The company are ready in case of a HIPAA audit, and set up with a strong security posture for other compliance regulations.

Added Value

  • An accurate, real-time representation of every transaction, enabling the company to build their SLA requirements on top, giving insight to understand degradation in real-time.
  • Support with monitoring applications in a varied and dynamic environment, including cloud-based SaaS solutions or containers
  • Regulatory compliance for HIPAA, The Patient Protection and Affordable Care Act and HITECH, as well as PCI DSS and other regulatory compliance outside of Healthcare.