London South Bank University
About London South Bank University
London South Bank University (LSBU) is one of the capital’s largest and oldest universities. Since 1892 it has been providing students with vocationally-relevant, accredited and professionally recognised education. With much to be proud of, LSBU aspires to be the leader in its field and has a number of achievements to its name, including being in the top 20 universities for graduate starting salaries (Sunday Times University Guide 2013) and the highest possible rating for its education quality in the latest Quality Assurance Agency assessment.
The challenge As a cosmopolitan university with over 23,500 students, LSBU draws applicants from over 130 countries. Continuing to attract top talent from around the world by maintaining its reputation for excellence is vital. Administrative functions play an important part in the smooth running of LSBU and, as a result, the efficiency of these is critical. For some time, the university had been dissatisfied with the performance of its student records application, which was responsible for managing data and processes in relation to aspects such as admissions, examinations, courses and student finances.
Incoming Chief Information Officer David Swayne made it his priority to address this by utilising a Business Transaction Management (BTM) based solution to enhance the university’s existing infrastructure monitoring and approached Kedron UK for assistance.
“SharePath immediately demonstrated its ability to provide an in-depth visibility into the various tiers of LSBU’s applications, identifying specific issues and leading to an 80 percent improvement in performance.”
-David Swayne, Chief Information Officer, LSBU
The solution Often, as in the case of LSBU, customers are already monitoring applications with an existing solution but find that they need an extra layer of intelligence and the ability to track transactions in more detail throughout each stage of the process.
Working with a variety of application technologies, SharePath addresses poor performing applications and delivers instant and measurable improvements.
It tracks transactions from the end user, drilling down through multiple tiers within complex datacentre environments to pinpoint performance problems and single out the specific part of the infrastructure or application code that is underperforming.
SharePath benefits include
• Problem isolation – giving clients the tools they need to highlight what is happening and where, as well as identifying which applications and users are affected.
• Code Level Visibility (CLV) – analysing production codes for application errors, exceptions and performance issues and covering both .Net and Java-based architectures.
• Performance Analytics – using a Big Data repository of every user, transaction and hop to identify trends, outliers or intermittent issues that other APM solutions miss.
• Report and Alerts – fully customisable to show exactly what happened and notify clients by e-mail or text of any issues occurring in real time.
• Real User Monitoring – providing full experience visibility form the data centre through to users’ browsers, whether on a laptop, desktop or mobile device.
About SharePath by Correlsense: SharePath is a leading enterprise application performance monitoring tool (APM) developed by Correlsense that delivers customer value by ensuring that all business-critical applications perform effectively. It is the APM product of choice for business and IT operations managers who rely on complex enterprise applications. Correlsense paints a complete and dynamic picture of IT service for applications that span mobile, SaaS, cloud, data center and legacy platforms. SharePath customers include some of the world’s largest financial, telecom, gaming, and healthcare firms. For more information contact [email protected]
About Kedron Kedron UK is a technically certified Correlsense partner in the UK and Ireland and offers full installation and configuration services to deliver Application Performance Management (APM) for its clients’ most critical business applications.