Confessions of a Successful CIO

Confessions of a Successful CIO: Seven Innovative Ways to Measure, Manage and Improve Service Levels

See below for a recording of an online seminar and slide deck where Phil West, CIO of Gainsco Insurance, describes new approaches his team took to get beyond standard load testing and ensure the success of a recent web application upgrade.

He will share seven new things that provided greater clarity to troubleshoot and improve application performance, including:

  • New models for rapidly identifying problematic application components
  • Innovative strategies for prioritizing work during a performance crisis
  • Fresh approaches to monitor real-time and historical data to improve end user experiences and service levels

View the recording or presentation slides below.


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Presentation slides:

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