Customer Experience: Don’t Forget the Now – APM Digest

As IT environments rapidly change and new versions of applications are constantly rolled out, it is important to focus on current end users and their experience with the applications. If application performance is not up to par, users can easily switch to a competitor’s website, costing lost revenue and customer loyalty:

While defining strategies for cloud, mobile, social and big data, IT leaders must not drop the ball in retaining customers that are now experiencing your company’s current applications. Don’t let cumulative degradation chase off your customers.

Check out the full post, Customer Experience – Don’t Forget the Now, from APMdigest.