Business service management and legacy application performance management (APM) tools are becoming increasingly unpopular due to their inability to effectively monitor today’s complex applications. Furthermore, IT operations desire analytics that report application problems in a business context, as opposed to raw data.
Available since the early 1990s, enterprises have relied on hundreds of IT management tools to monitor their infrastructure elements and applications. Still the promise of monitoring remains elusive. Many of these IT management tools present raw data, but lack insight into the actual meaning buried in all that data.
You can read more here: IT Analytics Emerging as Dissatisfaction Grows with APM and BSM Tools