Downtime in 2002 verses 2013 – Life as a Healthcare CIO

Chief Information Officer at Beth Israel Deaconess Medical Center John D. Halamka discusses two major incidents of downtime he experienced, one in 2002 and one recently in July 2013. He also explains the differences in end-user perceptions regarding downtime as well as their increased expectations for application availability:

In 2013, there is a sense that IT is like heat, power, and light – always there and assumed to be high performing. Any downtime is unacceptable as emphasized by the typical emails I received from clinicians…Expectations are higher, tolerance is lower, and clinician stress is overwhelming.

Check out the full post, Downtime in 2002 verses 2013, from Life as a Healthcare CIO.