We’ve heard a lot about SaaS (software as a service) this past year, what’s in store for 2013? In terms of SaaS management, monitoring solutions will play a pivotal role:
Our 2013 Software as a Service (SaaS) predictions focus on the increasing role Platform as a Service (PaaS) will play with SaaS, new opportunities for SaaS in IT management and emerging geographies such as China. We also offer our predictions on the future of SLAs, and the increasing role of internal CSBs.
You can read more here: Gartner 2013 Software as a Service(SaaS) Predictions