SearchCIO provides a guide for CIOs in which industry leaders share their advice regarding successful IT services management and best practices. ITSM can allow for better integration between IT and business as well as lead to a better end user experience:
Proper service management has become increasingly important as big data, self-service provisioning and bring-your-own-everything enter the business sphere. As a result, having a working knowledge of how ITSM can benefit business and IT processes isn’t enough. CIOs must also focus their attention on providing comprehensive ITSM training and implementing Agile change management processes to keep users happy.
Check out the full post, IT Services Management and Best Practices: An Enterprise CIO Guide, from SearchCIO.