Judicial Courts

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Judicial Courts

The Odyssey Case Management System (CMS) helps courts improve efficiency across the entire justice system process. This unified court CMS system meets the needs of both small and large court systems and automates court processes, helps courts to eliminate paper, and enables attorneys and citizens to securely access information electronically.

Consistent application performance of the Odyssey CMS is crucial for the daily functions of the justice systems. When the performance of Odyssey degrades, it has a direct negative impact on the entire judiciary creating a series of repercussions such as:

•Delay in issuance of warrants which can cause an arrested individual to be released in error

•Court reporters may be forced to work extra hours nightly or on the weekends to put information on record

•The Court reputation can be placed in question regarding its timely and accurate activity

•Court personnel lose confidence in the electronic process provided by IT

With Correlsense SharePath for Odyssey CMS, you can easily identify the cause of performance bottlenecks and resolve performance issues in Odyssey before they affect the operations of the courts. Correlsense is a leading enterprise application performance management (APM) company that delivers customer value by ensuring that all business-critical applications perform effectively.

The SharePath software enables business and IT teams to efficiently isolate and diagnose performance problems in real time and provides in-depth analytics to promote continuous improvements in both performance and user experience. Correlsense works with Odyssey so that you can easily identify the cause of performance bottlenecks and resolve performance issues before they affect the performance of the courts.

“With Correlsense, we are now able to see and address, in real-time, Odyssey CMS performance problems BEFORE the courts call us up. We see the problem before the complaints start.”

Senior Director of IT State Trial Court IT Department

What Court Problems Arise When Odyssey CMS Suffers Poor Performance?

Courts Slow Down

When Odyssey CMS performs poorly and has high end-user response times, the entire court process slows down, too. Trials run slower — with some suffering postponement — driving up court costs and deleteriously affecting the members of the court, the accused, the plaintiff, and their respective legal teams.

In magistrate courts, 70 or more people appear in front of the judge in one day. When Odyssey is slow for just one day, it can affect and slow down the entire court docket for the entire week for that judge and courtroom.

With delays in court proceedings, there is always the risk that a defendant could be in position to claim lack of due process or lack of due justice.

One of the most serious problems that can occur when Odyssey CMS has poor response times is that the court system makes serious errors regarding arraignment. Persons can be released who should be jailed, and others can be jailed who should be released, which can lead to lawsuits.

Mistakes

lack of performance and response times of the Odyssey CMS may have severe repercussions on the courts especially regarding night court arrangements. In extreme cases, a suspect is accidentally released who should spend the night in jail, or someone could spend a night in jail in error, leading to lawsuits against the court.

Court Clerk Productivity Loss

Normally, during court sessions, the court clerk enters the case notes directly into the Odyssey CMS. However, when Odyssey response time is substandard, the clerk must record the information twice (first on paper and later into the CMS), almost doubling the amount of time required while increasing the chances of human error. In addition, when Odyssey response time is slow, the court clerks must work longer hours and risk missing critical deadlines.

Lack of Confidence in IT Services

Poor performance of the Odyssey CMS creates delays in court sessions and incurs court costs due to theextra hours clerks spend redoing their work. These in turn create a lack of overall confidence in the IT infrastructure. Unfortunately, for many users a poor performing CMS equates to a poor performing IT organization.

Features of Correlsense SharePath for Odyssey CMS

Correlsense SharePath tracks every transaction through each hop in the data center to rapidly pinpoint and resolve applications that crash, hang or are simply too slow. SharePath provides a breakthrough in enterprise IT application performance management by enabling both a bird’s-eye and a detailed view of how transactions perform across multiple tiers in the data center. Unlike other solutions that are application-specific or that only conduct random samplings, SharePath continuously monitors 100-percent of transactions across all applications. Easy to deploy and maintain, Correlsense SharePath resolves performance issues, minimizes the risks associated with new service rollouts, and optimizes applications to allow a better user experience and to improve the capacity planning process. See how just a few powerful features are already empowering IT teams in major judicial courts throughout the USA:

1.Get Real-time End User Experience by Location With SharePath, you can see, in real-time, a list of identified locations (based on IP addresses) with their corresponding response times (end user experience).

2.See Response Time Breakdown As seen in Figure 1 below, with Correlsense SharePath, you will enjoy a view of the distribution of end-user experience and response time consisting of three components: data center, local network, and local computer rendering (loading the screen).

 

APM response times

Figure 1: In this example, for all locations, 77% of the CMS response time results from local computer rendering the display; 22% of the response time is transmission across the network.

3. Identify Location(s) with Poor Response Time

 

 

Figure 2: In this example, the Elkhart IP Response Time is in red, which indicates substandard response time.

4. Transaction Search

As seen in Figure 3 below, you will see a list of all your transactions and in parallel those that are within SLA or violating your SLA. Red indicates a violation of the SLA, while orange indicates performance within 80% of the SLA.

SLA violation

Figure 3: While most of the transactions are within the SLA (green), two violate the SLA.

5. Drill Down into Transaction Segment Details

As seen in Figure 4 below, in the grey bar at the top, you can see the address of the specific page that the end user was loading (“/casemanagement/charges/case/tabcharges.htm”). This view provides much more information about the cause of the bottleneck. This could indicate performance issues with the end user’s computer or the Odyssey CMS client application.

end user response time

Figure 4: The total “End User response time” was 4.844 seconds, of which 0.124 seconds was “End User network time”; 4.720 seconds was “End User rendering time”; and 0.017 seconds was “End User connect time”.

6.End-User At-A-Glance

As seen in Figure 5 below, the At-A-Glance dashboard provides a view of the pertinent information about the Odyssey CMS, including:

• Recent 5-minute period showing performance; including violations of the SLA

• Response time averages across the last hour, the last 24 hours, or the last 7 days

• Overall response times • Response times for the most active locations

• Transaction volume over time and indication of how many met or failed SLA settings

At a glance

Figure 5: At-A-Glance dashboard provides pertinent end-user response time information.

Ensure that Odyssey CMS — and your court system — run well.

With Correlsense SharePath (SP) for Odyssey CMS, you can easily identify the cause of performance bottlenecks and resolve performance issues before they affect the operations of the courts. Download your free trial of Correlsense SharePath now.