Testing performance for SaaS applications and continuing to proactively manage application performance are keys to customer satisfaction and meeting business goals. Amy Reichert explains why SaaS application performance should be given attention:
For many SaaS-based applications, performance doesn’t get attention from product management until customers start reporting issues. Performance and scalability should be written into design requirements upfront, before any services falter and die. It should not take a negative business event for application performance to get attention.
Check out the full post, SaaS Application Testing: Keep Performance Tests in Mind, from Search Software Quality.