Communication and coordination between IT operations and business stakeholders are important to the success of IT projects. Former Marriott CIO Carl Wilson’s strategy for building this relationship is discussed in this SearchCIO article:
His philosophy of forging a tight collaboration between IT and the business was quickly embraced by his IT team and business peers. He put in place the processes and procedures to ensure that happened. One inviolable standard: that every major IT project the company took on would have a business owner and an IT owner, each equally accountable for achieving business benefits.
Check out the full post, To be a Better Leader be a Team Player: CIO Leadership Lessons From a Pro, from Search CIO.