SearchVirtualDesktop contributors Ed Tittel and Earl Follis list a lack of end-user monitoring as one of the top five causes of virtual desktop and application downtime. They note the importance of end-to-end performance monitoring tools in ensuring end-user satisfaction:
You can avoid this problem by having an end-user performance monitoring tool in your overall monitoring toolkit. These tools can give you performance statistics and alerts based on availability and response time for your virtual desktops, from an end-user perspective.
Check out the full post, Top 5 Causes of Virtual Desktop and Application Downtime, from SearchVirtualDesktop.