IT and business must collaborate so that both can benefit. This can be accomplished by improving IT services which, in turn, improves business processes and ultimately the end-user experience. Management consultant Derek Lonsdale further explains:
Businesses are going digital in a big way and the majority of these businesses have highly intensive IT needs. Healthcare has electronic health records, telehealth and digitized medical devices; Utilities have outage management systems, mobile workforce management and smart meters; Pharmaceuticals have huge data management requirements…the digitized business has begun a trend of CIOs thinking of themselves as CEOs running an IT business and using this concept to think of their internal business customers in the same way a CEO thinks of external customers.
Check out the full post, ITSM Portal.