William Hill and Correlsense Unlock Real-time Customer Insights
William Hill deploying Correlsense’s SharePath software to monitor application performance and customer retention
Framingham, Mass. – January 29, 2014 – Correlsense, the leading enterprise Application Performance Management (APM) company, today announced that William Hill is deploying its SharePath software. William Hill will use the software to monitor its extensive portfolio of online gaming applications to ensure that customers experience consistent performance every minute of the day on any device. SharePath will provide a real-time source of information to help improve customer retention.
SharePath is designed to monitor all user transactions in real time across a wide variety of technologies, infrastructure components, and endpoints. Individual SharePath customers now use thousands of collectors to monitor their mission-critical applications. SharePath’s big data architecture correlates information from all these sources to track performance in the most complex environments.
Founded in 1934, William Hill is one of the best-known names in the UK gambling industry. The company has been a consistent innovator from its early days in telephone betting, becoming the largest UK operator of betting shops, and now a global leader in online gaming. The company continues to grow due to a relentless focus on customer satisfaction.
“William Hill is one of the industry’s marquee brands,“ said Ken Marshall, CEO of Correlsense. “As the online gaming industry grows into uncharted areas, the key to success is a tight focus on delivering more than customers expect before they realize they need it. William Hill is simply the best in the world at doing this.”
Jamie Hart from William Hill said, “William Hill has selected Correlesense’s SharePath both for VIP customer retention and overall site performance. WH is currently in the process of implementing SharePath, a process that will be ongoing for some time.”
SharePath tracks complex user transactions across their complete journey and isolates the source of a problem. Once identified, SharePath customers can easily do a “deep dive” to view the details of the issue and determine the best course of corrective action. SharePath also helps customers capture information that may be used to provide better customer service and increase the reliability of their revenue generating applications.
Correlsense develops enterprise application performance management and IT monitoring software for major corporations worldwide. It is the APM product of choice for business and IT operations managers that rely on complex and critical enterprise applications. Correlsense paints a complete and dynamic picture of IT service levels and performance for applications that span mobile, SaaS, cloud, data center and legacy mainframes. SharePath customers include some of the world’s largest financial, telecom, gaming, and healthcare firms. For more information, visit www.correlsense.com.